Refund policy
90-Day Money-Back Guarantee
We want you and your dog to love QuackaPup. If you're not happy with your order, you can request a full refund within 90 days of receiving it.
How to request a refund
Email us at dropproductosmarc@gmail.com with your order number and a short description of the issue. We'll reply within 1-2 business days with the next steps.
Damaged or wrong items
If your item arrives damaged, defective or isn't what you ordered, send us a photo and we'll send a free replacement or refund you in full.
Refunds
Once your request is approved, the refund is issued to your original payment method. Depending on your bank, it can take 5-10 business days to appear.